CUSTOMER CONTACT SPECIALIST *OPEN COMPETITIVE*
Company: State of Florida
Location: Tallahassee
Posted on: October 16, 2024
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Job Description:
Requisition No: 839142
Agency: Department of Health
Working Title: Customer Contact Specialist *Open Competitive*
Pay Plan: Career Service
Position Number: 64006185
Salary: $33,760.00 annually
Posting Closing Date: 10/31/2024
Total Compensation Estimator Tool
Open Competitive Opportunity
Division of Medical Quality Assurance, Bureau of Operations,
Customer Contact Center
This position is officially located in Tallahassee and will work
via telecommuting after completion of the required 5-6 weeks
training program, which will be held in Tallahassee in a classroom
setting. This position will be expected to report to the worksite
at least one full day per month.
Due to the variable nature of calls received from all health
professions this is an excellent opportunity to establish yourself
in your vocation/career to learn and grow into future opportunities
within the division.
***ATTENTION CANDIDATES***
This advertisement will be used to fill multiple vacancies.
To be considered for a position with the Florida Department of
Health, Division of Medical Quality Assurance, Bureau of
Operations:
This position is located in the Department of Health, Division of
Medical Quality Assurance, Communication Services Unit (Call
Center). Office hours are 8:00 am - 6:00 pm.
This position performs more complex regulatory activities involving
health care practitioner inquiries to determine avenues and
eligibility for registration, certification or licensure. The
incumbent has to exercise independent judgment in dealing with
potential applicants and licensees in resolving issues. This
position requires problem-solving skills and the ability to provide
personal guidance to applicants and licensees regarding
certification and licensure, discipline and other regulatory
functions.
Provides direction, technical assistance and personal guidance to
potential applicants and licensees, both verbally and in writing
regarding initial licensure requirements, issuance of license and
instructions on how to complete electronic fingerprinting; advise
customers of qualifications and licensure criteria in accordance
with laws and rules. Communicate in writing with internal and
external customers as needed to obtain and provide licensure
information.
Communicates verbally and in writing with healthcare practitioners
regulated by the Division of Medical Quality Assurance regarding
licensure status. Performs complex research using the department's
licensing database to respond to inquiries from applicants, the
consuming public and licensees. Responsible for assuring the
accuracy of information given verbally and in writing regarding
licensure process. This includes updating database with information
regarding contact with department.
Independently responds to inquiries from healthcare practitioners
regarding licensing matters related to continuing education
requirements and fees. Independently research and handle technical
issues to determine avenues and eligibility for registration,
certification or renewal.
Maintain current information on licensees by independently
reviewing documentation submitted by licensees, then accurately
making the required changes in the Licensing and Enforcement
Database and maintaining proper records. Respond to licensees with
written verification that change has been completed as authorized
and appropriate, while maintaining confidentiality. Prepares all
supplemental documents for imaging.
Assists supervisor in submitting tickets for making updates to the
Licensing and Enforcement Database.
Performs other duties as required.
Florida Department of Health Mission, Vision, and Values:
Mission:
To protect, promote & improve the health of all people in Florida
through integrated state, county & community efforts.
Vision:
To be the Healthiest State in the Nation.
Values:
I nnovation: We search for creative solutions and manage resources
wisely.
C ollaboration: We use teamwork to achieve common goals & solve
problems.
A ccountability: We perform with integrity & respect.
R esponsiveness: We achieve our mission by serving our customers &
engaging our partners.
E xcellence: We promote quality outcomes through learning &
continuous performance improvement.
Where You Will Work:
Division of Medical Quality Assurance
Tallahassee, Florida (Leon County)
Working for the State of Florida is more than a paycheck. The
State's total compensation package for employees features a highly
competitive set of employee benefits including:
For a more complete list of benefits, including monthly costs,
visit www.mybenefits.myflorida.com.
Please be advised:
Your responses to qualifying questions for this position must be
verifiable by documentation provided through the electronic
application process.
This position requires a security background check and/or drug
screening and participation in direct deposit. Any
misrepresentations or omissions will disqualify you from employment
consideration. Note: You will be required to provide your Social
Security Number (SSN) in order to conduct this background check
Successful completion of a drug test is a condition of employment
for safety-sensitive positions.
Male applicants born on or after October 1, 1962, will not be
eligible for hire or promotion unless they are registered with the
Selective Services System (SSS) before their 26th birthday, or have
a Letter of Registration Exemption from the SSS. For more
information, please visit the SSS website: http://www.sss.gov
If you are a retiree of the Florida Retirement System (FRS), please
check with the FRS on how your current benefits will be affected if
you are re-employed with the State of Florida. Your current
retirement benefits may be canceled, suspended or deemed ineligible
depending upon the date of your retirement.
The successful candidate will be required to complete the Form I-9
and that information will be verified using the E-Verify system.
E-Verify is operated by the Department of Homeland Security in
partnership with the Social Security Administration to verify
employment eligibility.
Incumbents may be required to perform emergency duty before,
during, and/or beyond normal work hours or days.
The State of Florida is an Equal Opportunity Employer/Affirmative
Action Employer and does not tolerate discrimination or violence in
the workplace.
Applicants requiring a reasonable accommodation, as defined by the
Americans with Disabilities Act, must notify the agency hiring
authority and/or People First Service Center (1-877-562-7287).
Notification to the hiring authority must be made in advance to
allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees
are subject to reasonable suspicion drug testing in accordance with
Section 112.0455, F.S., Drug-Free Workplace Act.
Florida has the third largest population of veterans in the nation
with more than 1.5 million service men and women. The Florida
Department of Health (department) is committed to serving members
of the United States Armed Forces, veterans and their families by
encouraging them to apply for vacancies that fit their area of
knowledge and/or expertise. Through the Department's VALOR program,
which expedites licensing for military veterans, the Department
also waives initial licensing and application fees for military
veterans who apply for a health care professional license within 60
months of an honorable discharge. These initiatives help ensure
that the transition from military service into the workforce is as
smooth as possible and reflects our appreciation for the dedication
devoted to protecting our country.
The State of Florida is an Equal Opportunity Employer/Affirmative
Action Employer, and does not tolerate discrimination or violence
in the workplace.
Candidates requiring a reasonable accommodation, as defined by the
Americans with Disabilities Act, must notify the agency hiring
authority and/or People First Service Center (1-866-663-4735).
Notification to the hiring authority must be made in advance to
allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees
are subject to reasonable suspicion drug testing in accordance with
Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes,
candidates eligible for Veterans' Preference will receive
preference in employment for Career Service vacancies and are
encouraged to apply. Certain service members may be eligible to
receive waivers for postsecondary educational requirements.
Candidates claiming Veterans' Preference must attach supporting
documentation with each submission that includes character of
service (for example, DD Form 214 Member Copy #4) along with any
other documentation as required by Rule 55A-7, Florida
Administrative Code. Veterans' Preference documentation
requirements are available by clicking here. All documentation is
due by the close of the vacancy announcement.
Location:
Keywords: State of Florida, Tallahassee , CUSTOMER CONTACT SPECIALIST *OPEN COMPETITIVE*, Other , Tallahassee, Florida
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