PATIENT SERVICE REPRESENTATIVE

Company: Intermountain Health
Location: Tallahassee
Posted on: October 18, 2024

Job Description:

Job Description:You will represent Intermountain Health and serve as the point of contact for patients entering Intermountain Health facilities. We look for individuals who embody Intermountain Health's values and focus on establishing collaborative relationships with patients and fellow caregivers (employees) to deliver the highest level of customer/patient satisfaction. You ensure superior customer experience by identifying and resolving patient needs related to patient intake and care including greeting and checking-in patients, as well as verifying information supplied by patients.Physical Requirements:Job EssentialsGreets incoming customers in a professional manner to assess customer needs and ensures needs are met and customer service expectations exceeded.Efficiently updates and verifies patient demographics, insurance, and contact information, and assists customers in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care. Scans necessary paperwork and educates patient on financial assistance.Thoughtfully directs patients on next steps and informs patients about delays and wait times.Promptly schedules appointments utilizing provider templates and scheduling guidelines.Proactively requests payments from patients on current and past medical services.Receives and processes those payments following appropriate procedures for handling payments.Supports administrative function of the clinic in working reports, addressing patient concerns, and performing paperwork.Willingly coordinates with other care teams and other employees to provide a seamless experience for patients.Completes training and pass-off requirements.Minimum QualificationsSix months of customer service experience involving interactions with customers.Demonstrated basic computer skills involving word processing and data entry.Professional manner and strong interpersonal and communication skills.Preferred QualificationsOne year of customer service experience, especially in a hospital or medical office.Problem solving ability, analytical skills, self-motivated and able to work well in a clinic environment.Demonstrate excellent verbal and written communications skills.Location:Valley Center TowerWork City:MurrayWork State:UtahScheduled Weekly Hours:0The hourly range for this position is listed below. Actual hourly rate dependent upon experience.$17.34 - $22.54We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers (https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/) , and for our Colorado, Montana, and Kansas based caregivers (http://www.sclhealthbenefits.org) ; and our commitment to diversity, equity, and inclusion (https://intermountainhealthcare.org/careers/working-for-intermountain/diversity/) .Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.All positions subject to close without notice.

Keywords: Intermountain Health, Tallahassee , PATIENT SERVICE REPRESENTATIVE, Sales , Tallahassee, Florida